How do I finish my furniture if I order it unfinished?

We recommend for an excellent natural finish the Sikkens Translucent Cetol SRD natural exterior wood finish.  It achieves a beautiful translucent finish with a single coat and provides excellent UV protection and wood clarity especially on Western Red Cedar.  It also allows for easy maintenance so that you can enjoy your outdoor furnishings for many years to come.

What will happen if I choose not to finish my furniture?

Western Red Cedar will weather to a silver/gray tone without a finish if it is exposed to the elements.  If  is kept under cover of a porch/awning etc the color fades will be less dramatic but will take place none the less.  If you choose not to finish your furniture we do recommend that your cover your furniture in the winter especially in the colder climates.  This will protect your furniture from the abuses mother nature bestows upon it and will give you and your family many years of extended enjoyment.  Like everything we own everything will last much longer with the proper care.

What do I do if my furniture arrives damaged from the shipping carrier?

If your item or items appears damaged from the outside packaging note that to the shipper upon delivery.  Take a picture prior to opening box or crate.  Request the delivery individual to make a written note on their packing slip and yours as well.  Inspect all items thoroughly.  Please contact us and explain any damage you have found.  We will make every effort to resolve any shipping damage problems as quickly as possible.

What if I want to stain or paint my furniture?

Please contact us.  We are exploring other finishes re: stain and paint finishes for our furniture.

Are Big Bear Chair products available elsewhere?

We are considering expanding our distribution channels and are currently exploring those options.  Please inquire with us directly for more information where to find our products.

What if I am a Retailer and am interested in becoming a Big Bear Chair Dealer?

Please contact us and we would enjoy speaking with you to learn more about your business and how Big Bear Chair could be a great fit for you and your customers.